CART SOCIETY™

PRIVACY POLICY

Cart Society™ operates this store and website, including all related information, content, features, tools, products and services, to provide you, our customer, with a curated and convenient shopping experience (the "Services").

Cart Society™ is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Cart Society™ collects, uses, stores and shares your personal information when you visit our website, use our Services, create an account, make a purchase, communicate with us or otherwise interact with Cart Society™.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of your personal information, this Privacy Policy will apply to those matters.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy and how we may collect, use and disclose your personal information.

1. PERSONAL INFORMATION WE COLLECT

When we refer to "personal information", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Cart Society™, we may collect or process the following types of personal information, subject to applicable law:

Contact Information

This may include:

• Full name
• Email address
• Telephone or mobile number
• Billing address
• Delivery or shipping address
• Other contact details you provide to us

Payment & Financial Information

When you make a purchase, payment information may be processed by our payment providers and Shopify.

This may include:

• Payment card information
• Banking or financial account information
• Transaction details
• Payment confirmation
• Billing information
• Other information required to process your payment

Cart Society™ does not need to retain your complete payment-card details where these are securely processed by our payment providers.

Account Information

If you create an account with us, we may collect:

• Username
• Password
• Account preferences
• Saved information
• Other account settings

Please keep your login details confidential and do not share your password with anyone.

Order & Transaction Information

We may collect information relating to your interactions and purchases, including:

• Products you view
• Products added to your cart
• Wishlist items
• Products purchased
• Returns
• Exchanges
• Cancellations
• Order history
• Transaction information

Communications

If you contact Cart Society™, we may retain information contained in your communication, including customer-service enquiries, emails, WhatsApp messages or other correspondence.

Device & Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Unique device identifiers
• Website activity
• Referring pages

Usage Information

We may collect information about how you interact with our website and Services, including the pages you visit, products you view and how you navigate our website.

2. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information from several sources.

Directly from you

For example, when you:

• Create an account
• Place an order
• Complete checkout
• Subscribe to marketing communications
• Contact us
• Request a return or refund
• Submit a review
• Participate in a promotion
• Otherwise provide information to us

Automatically

Some information is collected automatically when you browse or use our website through cookies and similar technologies.

From Service Providers

We may receive information from service providers who help us operate our store, process payments, provide technology services, deliver products, provide analytics or otherwise support our business.

From Partners & Other Third Parties

We may receive personal information from third parties where permitted by law and where reasonably necessary to provide our Services or operate our business.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with Cart Society™, we may use your personal information for the following purposes:

Providing & Improving Our Services

We use your information to:

• Process and fulfil orders
• Process payments
• Arrange delivery
• Manage customer accounts
• Provide customer support
• Process returns, refunds and exchanges
• Remember preferences
• Improve our website
• Recommend relevant products
• Personalise your shopping experience
• Improve our products and Services
• Manage reviews and customer feedback

Marketing & Advertising

Where permitted by applicable law and, where required, with your consent, we may use your information to:

• Send promotional emails
• Send marketing communications
• Send promotional messages
• Inform you about new products
• Inform you about promotions and special offers
• Show relevant advertising on our website or other platforms

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our communications or by contacting us.

Security & Fraud Prevention

We may use personal information to:

• Protect our customers
• Protect our website
• Authenticate accounts
• Detect suspicious activity
• Prevent fraud
• Investigate potentially unlawful activity
• Protect our business and Services
• Maintain a secure shopping environment

Communicating With You

We may use your information to:

• Respond to enquiries
• Provide customer support
• Send order confirmations
• Provide delivery updates
• Communicate about returns or refunds
• Notify you about account-related matters
• Maintain our relationship with you as a customer

Legal & Regulatory Reasons

We may process personal information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful requests from authorities
• Protect our legal rights
• Investigate suspected unlawful activity
• Resolve disputes
• Enforce our policies and agreements
• Participate in legal proceedings

4. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with trusted third parties where reasonably necessary to operate Cart Society™, provide our Services or comply with applicable law.

These parties may include:

Shopify & Service Providers

We may share information with Shopify and service providers that assist us with:

• Website hosting
• Payment processing
• Order fulfilment
• Shipping and delivery
• Customer support
• Cloud storage
• Data analytics
• Information technology
• Fraud prevention
• Marketing and advertising

Marketing & Advertising Partners

Where permitted by law, we may work with marketing and advertising partners to provide relevant advertising and promotional services.

These companies may process information according to their own privacy policies.

Delivery & Logistics Providers

We may provide relevant information, such as your name, delivery address and contact number, to delivery companies or logistics providers so that your order can be delivered.

When You Ask Us To

We may share information where you specifically request or authorise us to do so.

For example, this may occur when you use social-media integrations or other third-party services.

Business Transactions

If Cart Society™ is involved in a merger, acquisition, restructuring, sale of assets, insolvency, bankruptcy or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Legal Requirements

We may disclose information where required or permitted by law, including in response to lawful requests, court orders, subpoenas or requests from government or law-enforcement authorities.

5. SHOPIFY

Cart Society™ uses Shopify to power our online store.

Shopify may collect and process personal information relating to your use of our Services in order to provide and improve Shopify's services and the Shopify platform.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers that may be located outside South Africa.

Shopify may also use information obtained from your interactions with our store and Shopify's services to provide certain enhanced features and services.

For more information about how Shopify handles personal information, please review the:

Shopify Consumer Privacy Policy

You may also visit the:

Shopify Privacy Portal

6. COOKIES & SIMILAR TECHNOLOGIES

Cart Society™ and our service providers may use cookies, pixels and similar technologies to help our website function properly and to understand how customers use our Services.

Cookies may help us:

• Keep products in your shopping cart
• Remember preferences
• Keep you signed in
• Understand website traffic
• Improve website performance
• Understand customer behaviour
• Provide relevant content
• Support marketing and advertising

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.

7. THIRD-PARTY WEBSITES & LINKS

Our website may contain links to websites, applications or services operated by third parties.

These third-party websites have their own privacy policies and terms.

Cart Society™ is not responsible for the privacy, security, content or practices of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. CHILDREN'S INFORMATION

Our Services are not intended for children.

Cart Society™ does not knowingly collect personal information from children where doing so would be unlawful.

If you are a parent or legal guardian and believe that a child has provided us with personal information unlawfully, please contact us using the details below.

We will take reasonable steps to address the matter in accordance with applicable law.

9. SECURITY OF YOUR INFORMATION

We take reasonable and appropriate steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

For your own protection, please avoid sending sensitive information through unsecured communication channels.

You are also responsible for keeping your account password and login details confidential.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

• Provide our Services
• Maintain customer accounts
• Complete transactions
• Meet legal or regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Maintain appropriate business records

The retention period may vary depending on the type of information and why we need it.

11. YOUR PRIVACY RIGHTS

Subject to applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA), you may have rights relating to your personal information.

Depending on the circumstances, these may include the right to:

Access

Request access to personal information we hold about you.

Correction

Ask us to correct or update inaccurate or incomplete personal information.

Deletion

Request deletion of personal information where permitted by applicable law.

Please note that we may be required to retain certain information for legal, accounting, fraud-prevention or other legitimate purposes.

Objection

Object to certain processing of your personal information where applicable.

Marketing Preferences

You may opt out of promotional communications at any time.

You can generally do this by selecting the unsubscribe option in our marketing emails or contacting us directly.

Please note that even if you opt out of marketing communications, we may still send important non-promotional communications relating to your orders, account, transactions or Services.

12. VERIFYING YOUR IDENTITY

For certain privacy requests, we may need to verify your identity before providing information or making changes.

This is intended to help protect your personal information from unauthorised access.

We will only request information reasonably necessary to verify your identity and process your request.

13. INTERNATIONAL TRANSFERS

Because Cart Society™ uses Shopify and other service providers, your personal information may be processed, stored or transferred outside South Africa.

Where personal information is transferred across borders, Cart Society™ will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable data-protection laws, including POPIA where applicable.

Some of our service providers may operate in countries that have different data-protection laws from South Africa.

14. COMPLAINTS

If you have concerns about how Cart Society™ handles your personal information, please contact us first so that we can try to resolve your concern.

You may also have the right to lodge a complaint with the relevant South African data-protection authority where applicable.

We take privacy complaints seriously and will make reasonable efforts to investigate and respond to them.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to our business
• Changes to our website or Services
• Changes to how we process information
• Changes to technology
• Changes to applicable laws or regulations

When we update this policy, we will publish the updated version on our website and update the "Last Updated" date.

Where required by law, we will provide additional notice.

16. CONTACT CART SOCIETY™

If you have questions about this Privacy Policy, how we use your personal information, or if you would like to exercise a privacy right, please contact us.

Cart Society™

www.cartsociety.co.za

We value your trust and are committed to handling your personal information responsibly.

YOUR PRIVACY MATTERS TO US.

Cart Society™