Shipping policy

CART SOCIETY™

SHIPPING POLICY

At Cart Society™, we want your order to reach you safely and as smoothly as possible.

We currently use Aramex Store-to-Door for our deliveries within South Africa.

Please read the information below before placing your order.

1. DELIVERY TIMEFRAME

Our estimated delivery timeframe is:

8–11 BUSINESS DAYS

Delivery is generally expected within 8–11 business days after your order has been processed and dispatched.

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.

Business days are Monday to Friday and exclude South African public holidays, unless otherwise stated.

During busy periods, promotions, sales, public holidays or other periods of unusually high order volumes, delivery may take longer than the estimated timeframe.

2. OUR DELIVERY PARTNER

Cart Society™ uses:

Aramex Store-to-Door

Your order will be handed over to Aramex for delivery to the address provided during checkout.

Once your order has been dispatched, you may receive tracking information that allows you to follow the progress of your delivery.

Delivery times after dispatch are determined by the courier and may vary depending on the destination and circumstances affecting the delivery network.

3. ORDER PROCESSING

Orders need to be processed and prepared before they are handed to our courier.

Your estimated 8–11 business-day delivery timeframe applies to the expected delivery period after your order has been processed and dispatched, unless otherwise stated at checkout or communicated to you.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During promotional campaigns, launches and periods of high demand, order processing may take longer.

4. TRACKING YOUR ORDER

Once your order has been dispatched, we will provide tracking information where available.

Please use the tracking information provided to monitor your delivery.

If your tracking information has not updated for an extended period or you believe there is a problem with your delivery, please contact Cart Society™ and we will assist where reasonably possible.

5. DELIVERY ADDRESS

Please make sure that your delivery details are correct and complete before placing your order.

This includes:

Full name
Street address
Building or unit number, where applicable
Suburb
City or town
Postal code
Contact telephone number

Cart Society™ cannot be responsible for delays or failed delivery attempts caused by incorrect, incomplete or outdated information supplied by the customer.

If an address needs to be changed after an order has been dispatched, additional courier charges or other conditions may apply.

6. FAILED DELIVERY ATTEMPTS

Aramex may make delivery attempts in accordance with its own delivery procedures.

If delivery cannot be completed because nobody is available, the address is incorrect, access is unavailable or for another reason relating to the delivery, the courier may contact you or make further arrangements in accordance with its procedures.

Additional delivery charges may apply where a second delivery or address correction is required because of information or circumstances attributable to the customer.

7. DELIVERY DELAYS

We do our best to get your order to you within the estimated timeframe.

However, delivery dates can sometimes be affected by circumstances outside of Cart Society™'s reasonable control.

These may include:

Courier delays
High delivery volumes
Severe weather
Floods or other natural events
Road closures
Accidents
Strikes or industrial action
Public holidays
Operational disruptions
Technical issues affecting courier systems
Incorrect or incomplete delivery information
Unforeseen events affecting the delivery network
Other circumstances beyond our reasonable control

For this reason, the 8–11 business-day timeframe is an estimate and should not be treated as an absolute guarantee of delivery on a particular date.

Where a delay occurs that is outside our reasonable control, Cart Society™ will not be responsible for the delay itself, to the extent permitted by applicable law.

However, nothing in this policy is intended to exclude or limit any consumer right or remedy that cannot legally be excluded or limited under South African law.

8. WHAT HAPPENS IF MY ORDER IS LATE?

If your order has not arrived within the estimated timeframe, please contact us.

We will check the available tracking information and, where reasonably possible, liaise with the courier to determine the status of your delivery.

Please understand that once an order has been handed to Aramex, certain aspects of the delivery process are outside Cart Society™'s direct control.

We will nevertheless make reasonable efforts to assist you in resolving delivery issues.

9. LOST OR MISDIRECTED ORDERS

If your order appears to have been lost or incorrectly delivered, please contact Cart Society™ as soon as possible.

We may work with Aramex to investigate the delivery and determine the appropriate next steps.

Where Cart Society™ is responsible for an issue, we will take reasonable steps to resolve it.

Where the issue arises from incorrect information supplied by the customer or circumstances outside our reasonable control, the resolution may depend on the circumstances and the courier's applicable procedures.

Your statutory consumer rights remain unaffected.

10. DELIVERY DAMAGE

If your parcel arrives visibly damaged, please contact Cart Society™ as soon as reasonably possible.

Where possible, take photographs of:

The outer packaging
The shipping label
The damaged area
The product inside the package

Please keep the original packaging until the matter has been resolved.

If the product itself is defective or damaged in circumstances covered by your statutory consumer rights, please refer to our Return & Refund Policy.

11. DELIVERY TO REMOTE AREAS

Delivery times may be longer for certain remote, outlying or difficult-to-access areas.

Additional delivery charges may also apply depending on the destination and courier requirements.

Where applicable, any additional delivery charges should be communicated before the order is completed.

12. INTERNATIONAL SHIPPING

At this time, Cart Society™'s standard shipping service is intended for deliveries within South Africa.

If we introduce international shipping in the future, separate delivery timeframes, costs, customs requirements, duties and taxes may apply.

13. SHIPPING COSTS

Shipping charges applicable to your order will be displayed at checkout where applicable.

Shipping fees may vary depending on factors such as:

Delivery destination
Order size or weight
Promotions
Shipping offers
Courier charges

Any applicable shipping fee will be shown before you complete your purchase.

14. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate delivery information and being reasonably available to receive their order.

Cart Society™ is not responsible for delivery difficulties resulting directly from incorrect, incomplete or misleading information supplied by the customer.

If additional courier charges arise because of incorrect delivery information or failed delivery attempts attributable to the customer, those charges may be for the customer's account, where permitted by law.

15. SHIPPING & YOUR CONSUMER RIGHTS

Cart Society™ aims to provide accurate delivery estimates and reasonable assistance when delivery problems occur.

Nothing in this Shipping Policy is intended to:

Remove your rights under South African consumer-protection law;
Exclude a statutory remedy that cannot legally be excluded;
Mislead you about expected delivery times; or
Exclude liability where the law does not permit such an exclusion.

Where any provision of this Shipping Policy conflicts with a mandatory requirement of South African law, the applicable law will take precedence.

16. CONTACT CART SOCIETY™

If you have questions about your delivery or tracking information, please contact us.

Cart Society™

hello@cartsociety.co.za

or alternatively fill out contact form on our page.

We're here to help and will make reasonable efforts to assist with delivery enquiries.

SHOP WITH CONFIDENCE.